Hello Filip....

On occasions I can't get in to a particular site using IE. I switch over to FireFox or my AOL account and walk right in. Have you tried alternate browsing capabilities?
Sarge

SMSgtRod, 7 years ago

outerspace-software.com has an certificate from Let's Encrypt wich is a good thing but anti-virus software don't like it because they cannot scan untill it is already downloaded on your PC. And tend to distrust certificates easily.

Add outerspace-software.com to your exclusion (uitsluitingen) list in your AV.

komies, 7 years ago

Since few weeks IE takes 40 secs to open Outerspace site (no problem with Firefox)
I use ESET antivirus and i don't know where to add exclusion

vincent, 7 years ago

IE is getting obsolete, try Edge, Firefox or Chrome.

In the link how to add URL to exclusion list in Eset.

support.eset.com...

komies, 7 years ago

Alex i have already tried this but has no effect, i think you are right IE becomes obsolete

vincent, 7 years ago

We regularly test the website in all popular browsers, including IE, Edge, Firefox and Chrome, and have not experienced problems.

In case of browser trouble I advise you to refresh the page (F5) or clear all browsing data including cookies.

If this does not help, please let me know the version of IE, the URL (web address) and the exact and full error message.

Thank you!

michiel, 7 years ago

michiel don't lose time with my case, it is just for informations:

I have Firefox and IE 11 installed on the same computer, but since few weeks i use only Firefox to browse BT gallery, With IE i have no error but it takes 15 to 20 sec to open gallery (outerspace-software.com...), i have a fast connection and Firefox opens gallery immediately.
I tried to disable ESET antivirus but that not solves the problem....
(Windows7 pro 64bits)

vincent, 7 years ago

Which version of IE are you using?

Are other pages having the same issue? Or only the community?

And does it make a difference if you are logged in or out?

michiel, 7 years ago

IE v11.0.9600.18860
No difference logged out or logged in and only with my BT gallery favory shortcut
But works correctly when i change the page, i tried very old page to be sure to not use the IE cache
In any page i click F5 no problem the page is quickly refreshed
if i click on links Products, about, Job & careers, contact, community, help, support there is no problem.
But as soon i close and reopen IE clicking BT favory or reclick favory shortcut without quit IE it takes time, i checked favory property and URL is good
I tried to create favory shortcuts with other Outerspace site page and i have the same problem

vincent, 7 years ago

Does this solve the issue:

ricksdailytips.com...

michiel, 7 years ago

michiel, doesn't solve the problem, did you change something in the site since about a month?
Anyway, don't worry i can use Firefox to visit my prefered site, and with Firefox emoji are colored not with IE

vincent, 7 years ago

Does your favorite link to http or https? Try https if you use http.

michiel, 7 years ago

michiel i tried both and tried to recreate favory since the web page.
what is it strange is that when i refesh (F5) there is no problem, i don't understand the difference between click on favory and F5 because F5 reload completely the page... computing is still full of mysteries

vincent, 7 years ago

When you enter a http (without an 's') URL, the site automatically changes this to https (with an 's'). After that it's always https, also when you do an F5. That's why I asked you to try to use https for your favorite. This way your URL does not have to be corrected the first time.

michiel, 7 years ago

Favory shortcut is correct (https)
It's very strange: if i launch IE browser starts with Google (my start page)
then if i paste
outerspace-software.com...
or
outerspace-software.com...
in adress bar and type enter it works correctly,
There is really only the problem since favory shortcut while it contains exactly the same as you can see in attached picture

vincent, 7 years ago

Very weird indeed. Must be one of the reasons they replaced IE by Edge.

michiel, 7 years ago

Yes and it's since about a month. I will tell you why if one day i found the reason.

vincent, 7 years ago

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